- CSCC Consulting views Configuration Management, Knowledge Management, Integration Management and Information Technology Service Management, in the enablement, deployment and sustaining of Global ERP Solutions, to firmly lie within the Program Support Tool of the SAP Solution Manager application.
- Solution Manager plays a key role within the Application Lifecycle Management (ALM) offering.
- Solution Manager is a centralised, robust solution management toolset that facilitates technical support for distributed systems – with functionality that covers all key aspects of solution deployment, operation and continuous improvement.
- It combines tools, content and direct access to SAP to increase the reliability of solutions and lower Total Cost of Ownership (TCO) to our customers.
- Solution Manager targets both technical and business aspects of the solution, focusing strongly on core business processes, irrespective of the underlying IT Systems (e.g. SAP and Non SAP). It supports the connection between business processes and the underlying IT infrastructure.
- By utilising Solution Manager, we can enhance communication between IT Departments, lines of business and other stakeholders. Therefore we derive the maximum benefit for our customers’ IT investments.
- Solution Manager address the Solution Architectural requirements covering Business-Information-Data-Application-Technology-Security (BIDATS)
- Solution Manager Capabilities, Functionalities and Features enablement phases:
- Realisation – Build (Configuration & Customisation / Construct) Program &/or Project Phase
- Requirements Management
- Change Control Management
- Custom Code Management
- IT Service Management
- Landscape Management
- Process Management
- Project Management
- Test Management
- Realisation – Testing Program &/or Project Phase
- Data Volume Management
- Deployment (Transition) Program &/or Project Phase
- Application Operations
- Business Process Operations
- Realisation – Build (Configuration & Customisation / Construct) Program &/or Project Phase
